“Life changing” service gets ‘Good’ rating

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blue white and yellow logo for Addaction

Wigan Borough’s substance misuse service has been described as “life-changing” at its first inspection.

The service, ran by Addaction on behalf of Wigan Council, was inspected in March with the results published earlier this week. The report, which lists all five inspection areas as ‘Good,’ singled out partnership work with a local community farm as an ‘Outstanding’ example of best practice. 

Using their volunteering days, staff worked with service users to build a straw bale building at Greenslate Farm in Billinge. The building is now used by the service for community rehabilitation programmes, with therapeutic activities and training.

Another area identified as ‘Outstanding’ practice is the dedicated support for women who misused substances in or immediately prior to pregnancy with the appointment of a specialist midwife.

During the inspection service users said staff “treated them with kindness and respect. They felt inspired, supported and motivated to recover and had progressed through their treatments.” Clients described the service as “life-changing”.

Inspectors added: “The services were flexible, provided choice and ensure continued of care. Clients could access the service closest to their home when they needed it.” 

Professor Kate Ardern, director for public health at Wigan Council, said: “We bring services directly to our communities and work closely with Addaction, our drug and alcohol prevention service, who support individuals of all ages across the borough with substance misuse concerns.

“Our preventative work to tackle this issue is a strong example of how the Deal for Health and Wellness is being put into action every day and we will continue to work hard to support our residents to make healthier choices.”

Siobhan Peters, service manager for Addaction, said: “Staff go the extra mile at Addaction because they believe in the people we’re here to support. That shines through in this report and we’re really proud to be a life-changing service for people in Wigan. Our door is always open and it’s great to have this kind of recognition so more people feel able to walk through it.”