Charity Digital Skills Report 2021

We are absolutely delighted to announce that the Charity Digital Skills Report 2021 is now available.

Please visit for your copy.

The Charity Digital Skills Report is now in its fifth year and is the annual barometer of digital skills, attitudes and support needs across the sector. We’ve tracked how these have changed year on year across the sector and also analysed how other key building blocks in creating the right foundations for digital change are progressing, including understanding user needs, leadership, strategy and governance.

Read the Report

Here are some of the report headlines which we hope are a catalyst for digital change in the charity sector: 

Charities have shown innovation and adaptability during the pandemic, with 83% changing their services in response to demand

Digital inclusion has become a major issue for the sector during the pandemic, with just over half (52%) of charities worried about excluding

Wellbeing is a concern, with just under a third of charities (31%) saying their staff are burned out from the demands of intense remote working.

60% of charities now have a strategy in place for digital, which is a positive improvement on last year.

We hope you find the report interesting reading and look forward to your feedback and comments.

You are invited to join…….

Join the report authors, Zoe Amar (Zoe Amar Digital), Laura Clough (Skills Platform) and Nissa Ramsay (Think Social Tech) on Wednesday 14 July 1-2pm to find out more about what we can learn from this year’s report.

We will be sharing our thoughts on:​​
What the report results tell us about how charities’ use of digital has changed during the pandemic and their plans to use tech on the road to recovery

​What the results mean for your organisation, and how to get ahead of the trends

The implications for funders and digital funding

Insights into how charities of different sizes and stages of maturity are tackling digital​​Join us to get the lowdown on the results and discuss them with other charities.

Sign up here