Citizens Advice Wigan Borough – New Way of Supporting Clients

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Citizens Advice
Citizens Advice

Citizens Advice Wigan Borough are starting a ‘virtual drop in service’ for Wigan Borough clients from Monday 2nd November 2020.  We know that some clients are missing the face to face element of our service and hope to help bridge that gap with some drop in sessions online.
Clients will be able to access our service via video link from our website to help provide the missing face to face element of the service. We will be hosting a debt drop in service each Monday, with general advice sessions on Wednesday’s and Thursday’s.  Times will be updated on our website as the service progresses but we will start with 3 short sessions as follows:-
Monday –       Debt drop in service 09:30 – 12:30 **certain documents will be needed for the debt service sessions to go ahead
Tuesday –       Closed
Wednesday –   9.30pm to 12 noon General advice drop in*
Thursday –      1:00pm – 3:00pm  General advice drop in*
Friday –           Closed

*this is a triage service initially with further advice given as required, this could mean a further video appointment**Certain documents will be required for the debt drop in, these will be promoted on our website from next week. www.cawb.org.uk
Video calling is as convenient as a phone call, with the added value of face-to-face communication.  It can save you time and money, and brings your advice closer to home.
Instead of travelling to an office, you enter our online waiting area. The advice service is notified when you arrive, and your adviser will join you when ready.
There is no need to create an account.
No information you enter is stored.

What do I need to make a video call?
A good connection to the internet. If you can watch a video online (e.g. YouTube) you can make a video call.
A private, well-lit area where you will not be disturbed during the consultation
Web-camera, speakers and microphone already built into laptops or mobile devices
One of these:
Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone
Safari web browser on an Apple iMac, MacBook, iPad, or iPhone

Is it secure?
Video calls are secure; your privacy is protected.
You have your own private video room that only authorised advisers can enter.
How much internet data will I use?
You don’t use any data while waiting for an adviser= to join you. A video call uses a similar amount of data to Skype® or FaceTime®.
How much does a video call cost?
The video call is free (except for your internet usage).

Smartphone and tablet users. If you can, connect to a home or work Wi-Fi network to avoid using your mobile data allowance.