Council staff go above and beyond to maintain services


Hard-working staff at Wigan Council have put their durability and dedication on show to keep essential services running during the COVID-19 outbreak.

Faced with unprecedented challenges as part of the emergency response, council employees have received recognition from inside and out of the town hall.

Many employees have been redeployed to front-line roles to ensure key services are maintained and have rearranged scheduled leave.

The council’s seven community hubs – based on the Deal’s service delivery footprint (SDF) model – are now up and running to provide support for vulnerable residents.

Meanwhile, a section of the Makerfield depot has been transformed into a food and equipment hub.

Leader of the council, Coun David Molyneux, said: “It is testament to our staff that it is no surprise that they have pulled together like this in a time of adversity.

“We know from messages we have received in recent days that our communities appreciate that we have been able to deliver on our priority areas such as maintaining essential services and protecting our most vulnerable.

“It is important that everyone follows the public health guidance around self-isolating and social distancing to help relieve the strain on public services, particularly our colleagues in the NHS.

“We are urging everyone to Stay Home, Be Safe and Be Kind.”

The council has been able to maintain its full waste collection rota with staff from other departments bolstering the teams, including a new cohort of 17 apprentices who have just started at the depot.

Waste collection teams have received notes of appreciation from their rounds across the borough including the message: #weareinthistogether

And some of the youngest residents have been clapping and waving in appreciation of the crews’ dedication.

Elsewhere, residents have been showing their gratitude to staff in different ways.

At council-run Heathside Care Home, flower planters were left outside the entrance with a message ‘Thankyou for loving our loved ones’.

The seven community hubs are coordinating the volunteer response in each area and have already delivered hundreds of food parcels to vulnerable residents who are self-isolating.

Elected members are being encouraged to use their Brighter Borough funding to help address critical demand in their wards after the council relaxed regulations to help speed up the process.

For more information about the community hubs and what is required to volunteer, please visit and click ‘community hubs and volunteering’.

Or, if you are in need of support, please call 01942 489018 and a worker from your nearest hub will be in touch as soon as possible.