How to get involved with our work on hospital discharge

bright green poster saying 'it starts with you' and healthwatch underneath

The COVID-19 pandemic has put hospital discharge under the spotlight again, as the usual processes hospitals follow have changed to free up beds. While these changes have successfully got people out of hospital and helped the NHS manage the demand created by coronavirus, we don’t know how the new processes are working for both patients, their families and healthcare professionals.

We are working with Healthwatch England to collect people’s experiences of the new hospital discharge process via. This feedback will be used to help the NHS plan how people leave hospital now and in future busy periods.

The survey has been tested with seven local Healthwatch and eight partner organisations, including the British Red Cross.

We are asking patients and/or carers to take part in our survey by click one of the following links:


You may prefer to request a paper copy or go through the survey questions on the telephone with a member of Healthwatch staff.

Please contact Karen Wilson on 01942  834666 or email [email protected].

Any information you share with us will be used anonymously in a report that will be shared with services who provide and those who commission hospital services in the Wigan borough.

Healthwatch Wigan and Leigh is independent of the NHS.  Our aim is to get people’s voices heard and raise awareness of what works and how to make services better.

For more information visit