NHS 111 WORKFORCE

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NHS Improvement
guidance on key topics such as apprenticeships, accreditation of training and qualifications

NEW CAREERS FRAMEWORK AND GOOD PRACTICE GUIDANCE FOR THE NHS 111 WORKFORCE

NHS 111 and Out-of-Hours providers are becoming more integrated to deliver an ‘all hours’ clinical advice, assessment and treatment service over the phone.

A new Career Framework and Workforce Blueprint has been published to help with the recruitment and retention of a high-quality, professional workforce in NHS 111, with the right skills, behaviours and competencies.

The NHS 111 Career Framework covers clinical and non-clinical staff and offers clearly defined roles, supported by competency-based job descriptions and person specifications for staff operating in a call centre environment. This standardised approach will help Integrated Urgent Care/NHS 111 provider organisations recruit, develop and retain a professional workforce, with the right skills and competencies, to continue to provide the highest levels of patient care and safety. It also provides staff with clearly defined pathways and opportunities for career development and progression.

The Workforce Blueprint both provides guidance on key topics such as apprenticeships, accreditation of training and qualifications, and guidance on good practice in workforce governance, leadership development and workforce mental health and wellbeing. A range of tools, including a booklet, infographic and videos, have been developed to promote NHS 111 as a Career of Choice.

Find out more: The Workforce Blueprint contains the new NHS 111 Career Framework as well as a range of practical tools to develop the workforce.

Watch: NHS 111 – A Career of Choice.