Outstanding CQC rating for ‘exceptional’ social care service

photo of the winning department

A service which helps people return to independence at home after a hospital admission or following illness or disability has been rated outstanding once again.

The Reablement service at Wigan Council was praised for its ‘excellent care and support’ by inspectors from the Care Quality Commission following its recent inspection.

In 2016 the service was the first in the country to achieve the top rating, making it the best in the country. 

The service provides a stepping stone to independence and aims to help people continue to live at home while also finding opportunities for them to reuse a lost skill or learn a new one. Most of the referrals to the service come from the hospital or community teams.

The service was praised for its person-centred approach with inspectors reporting that people were ‘truly respected and valued as individuals; and empowered as partners in their care in an exceptional service’. 

And this fits in with The Deal which aims to not only focus on daily living tasks but also on identifying peoples gifts and aspirations. Staff are trained to link people into local activities and also to encourage them to use their skills to help others in their community.

This was picked up by the inspectors who said: “People were central to the support planning process. Staff spent time discussing people’s goals…which would enable them to become as independent as possible.”

The inspectors found that the team worked well with partners to provide an efficient service and received a number of positive testimonials from health professionals including the integrated discharge team at the hospital and district nursing team.

The report also highlighted that there were robust procedures in place for safeguarding people using the service and regular training was given to staff.

The people who used the service and their families told inspectors they felt safe and cared for by the team.

One resident commented: “The staff are brilliant, they listen to me and encourage me. They are wonderful.”

Councillor Keith Cunliffe, cabinet member for adult social care and health, said: “Enabling independence and ensuring an improved quality of life, thereby reducing demand on social care, is a key element of The Deal.

“I am proud that we are among the few reablement services in the country to be rated as outstanding by CQC. It is a fitting reward for a team of staff whose commitment, dedication, and belief that they can make a difference to the lives of our residents, shines through day in, day out. They truly are a credit to the council.”