Reformed Homecare in Wigan Borough is Raising Standards and Quality


Investment and reform across Wigan’s homecare sector has boosted standards and the quality of care for residents.

Over the last two years Wigan Council has worked intensively with ethical homecare providers in the borough to develop an improved model of care at home. Most of the 10 ethical providers are based locally and are now focusing on personalised care – shifting away from traditional time and task approach, with no 15 minute calls.

All providers are required to pay carers a minimum of national living wage independent of age, a mileage allowance, allow for travel time,  extensive use of substantive contracts and invest in career development, as well as additional offers such as free flu jabs, bicycles, and specialist training programmes.

Homecare providers are also working to ensure that people are selected on values and behaviours which demonstrate kind and compassionate care.

Walking and cycling rotas have been established where people who know the area can work locally without needing access a car. There are now more opportunities for those who are cared for to have more social activities to reduce social isolation including glamourous gran pamper parties, race night, trips to the seaside and vintage tea dance.

The council’s commitment to excellent quality care and  support has been extended to wider community services with care homes in the borough recognised as achieving the third fastest improvement in quality nationally, with 100% of directly delivered services rated as ‘Good’ or ‘Outstanding’ by CQC.

If you are interested in a career in homecare and would like to discuss opportunities with Wigan’s ethical homecare providers contact [email protected] or 01942 489401.