Urgent – Census information


Census day took place on Sunday 21st March.

If you still require help to complete your Census questionnaire, please see the attached document for our support offer (including support centres) in Wigan.

There will also be a virtual support session being arranged very soon, so I will keep you updated on that.

If you need further information, please visit www.census.gov.uk

If you, or anyone you know, needs help, a wide range of support services are available. This includes:
● Paper Questionnaires available upon request (please call: 0800 141 2021) or visit www.census.gov.uk)
● Guidance and support in many languages including British Sign Language
● BSL and subtitle videos
● Text relay service (18001 prefix before 0800 141 2021)
● Easy read leaflets
● Braille guidance booklets
● Large print questionnaire packs
● Guidance booklets in 49 different languages
● A free language helpline(0800 587 2021)
● Contact Centre (0800 141 2021)
● Follow @Census2021 on social media
● Visit www.census.gov.uk for help and support

Wigan and Leigh Life Centres will be available for residents to drop in to complete the Census form online using a public access computer, access to a computer will be limited to completing the Census form only, Monday-Friday, 9am-4pm.
Please note that as we are working in line with Covid restrictions, there may be a waiting period. From 12th April our libraries will also be open for residents to use a computer to complete the Census form, with staff available to support residents in completing the form should this be needed. Details of libraries opening hours will be provided in due course.
Wigan Life Centre address:
The Wiend

Leigh Life Centre address:
Turnpike Centre
Civic Square
Market Street
WN7 1E

Wigan Council also operate a TechMates service made up of council staff and volunteers, who can provide one-to-one basic digital support over the telephone, to those residents who are unable to leave their homes or need help using digital technology.
If you require help from our TechMates service, please complete the referral form at
https://www.wigan.gov.uk/Council/Digital-Wigan/TechMates-request-form.aspx and a TechMate will get in touch with you as soon as they can.